TERMS AND CONDITIONS FOR THE PURCHASE OF TICKETS, ENTRY AND STAY AT THE gamescom latam 2026 FESTIVAL
The acquisition and possession of a ticket, in any capacity, implies acceptance of the following conditions:
1. PURCHASE OF TICKETS
1.1. Tickets are issued as CREDENTIALS, specifying the name and individual taxpayer number (CPF or Passport) of the attendee, and are personal and non-transferable.
1.2. To gain access to the festival, attendees must present their credentials along with an official photo ID, as proof of ownership. ENTRANCE TO THE FESTIVAL USING A CREDENTIAL IN THE NAME OF A THIRD PARTY WILL NOT BE PERMITTED UNDER ANY CIRCUMSTANCES.
1.3. The credential grants its holder permission to enter and exit the festival site (Anhembi) as many times as they choose during the valid day. Upon each entry and exit from the festival, attendees must present an official photo ID along with the credential to verify ownership.
1.4. Your credential includes a QR Code for accessing the festival, which can be scanned at any location requiring flow control, at the discretion of the festival organization. This QR Code contains some of your personal data (such as name, email, phone number, city, gender, date of birth). It is important to clarify that there is no banking information or sensitive personal data that can be shared when scanning your credential.
1.5. Some third-party exhibitors may request certain personal data and require you to sign disclaimers to participate in activities within their booths. To streamline this process, at certain booths, you can directly utilize your badge to provide the stored data mentioned above.
1.6. Therefore, you may choose to share your personal data directly with the exhibitors by authorizing the scanning of your credential. Since this entails the direct sharing of data by you rather than by gamescom latam, gamescom latam is not responsible for the handling of this data by the exhibitor.
1.7. Tickets for gamescom latam 2026 tickets are exclusively sold by Mundo Geek Store, through the website https://www.mundo-ticket.com/ and/or at official selling locations previously announced on the festival's official website https://latam.gamescom.global/.
1.8. gamescom latam is not responsible for tickets purchased through unofficial or unauthorized sales channels.
1.9. Sales opening dates and times:
1.9.1. General public ticket sales will begin on February 10, 2026, at 12:00 PM and end on May 3, 2026, at 8:00 PM, sold in batches and subject to early closure if tickets sell out.
1.10. Ticket purchases are subject to availability for the selected day and approval of the transaction by the purchaser’s credit card operator or PIX payment confirmation.
1.11. Purchases are subject to review and approval by our security department, which may request additional documents to verify registration for completion of your order.
1.12. Purchase orders are subject to payment confirmation, irrespective of the chosen payment method by the purchaser. The user acknowledges and agrees that the provided information is used to verify the authenticity of the buyer's data and to access credit approval.
1.13. Upon completing the purchase, if any discrepancies are identified with the credit card administrator’s data, the order may be canceled.
1.14. After purchasing the ticket , it is not possible to change the selected visitation day.
2. ACCURACY OF FILLING IN/PROVIDING THE NECESSARY DATA
2.1. The purchaser is responsible for correctly providing all required personal data for ticket purchase.
2.2. Carefully review your order details (date, category, quantity, eligibility for half-price or social entry) before confirming your purchase. Cancellations, exchanges, or refunds will not be permitted outside the conditions set forth herein. Each ticket is unique and cannot be resold to third parties after purchase.
2.3. After purchase, the purchaser is responsible for correctly entering the personal data of the holder of each purchased ticket.
2.4. Completing the information for each ticket is mandatory to collect the credential and enter the festival.
3. TICKET PICKUP
3.1. Credentials will be collected at the festival venue during the event period.
3.2. On-site credential pickup is contingent upon presentation of the order number and the buyer’s official identification.
4. LOSS, MISPLACEMENT, THEFT, ROBBERY OR DAMAGE TO TICKETS DUE TO MISUSE OR ACTIONS OF THIRD PARTIES
4.1. gamescom latam is not responsible for the loss, misplacement, theft, robbery, or damage of the ticket caused by improper use/storage or by acts of third parties.
4.2. Should it become necessary to issue a new credential during the festival, a fee of R$50.00 (fifty reais) will apply. The issuance of a new credential, under any circumstance, will only occur after the complete cancellation of the previous credential.
5. THE HALF-PRICE BENEFIT
5.1. The half-price benefit is available to:
5.1.1. STUDENTS: Students must present the Student Identification Card (CIE), a document that verifies their status as a regularly enrolled student in educational levels and types of learning outlined in Title V of the Law No. 9.394, 1996. The CIE adhere to the national standard model, include digital certification, and contain the following information: full name, date of birth, recent photo, name of educational institution, level of schooling, and expiration date, as outlined in Section I of Decree 8.537/2015. Presentation of the CIE is mandatory for festival access.
5.1.2. PRINCIPALS, PEDAGOGICAL COORDINATORS, SUPERVISORS AND SCHOOL SUPPORT STAFF MEMBERS OF STATE AND MUNICIPAL SCHOOLS OF SÃO PAULO (as per State Law SP 15.298/14 and Law No. 14.729/12): individuals in these roles must present an official photo identification document along with a work card issued by the Secretary of Education or a pay stub demonstrating their employment status.
5.1.3. RETIRED PERSONS (as per Municipal Law of São Paulo No. 12,325/1997 and the Statute of the Elderly): Retired individuals must present an official an official photo identification document along with an INSS (National Institute of Social Security) benefit card to verify their status.
5.1.4. PEOPLE WITH DISABILITIES (as per Federal Law No. 12,933): Individuals with disabilities are entitled to half-price tickets upon presentation of an official document for People with Disabilities (PCD) with a photo. Companions will only be eligible for half-price tickets if they also meet the criteria outlined in the current law.
5.1.5. YOUNG PEOPLE FROM LOW-INCOME FAMILIES: Must present the ID Jovem card issued by the National Youth Secretariat, along with an official photo identification document (as per Article 5 of Decree 8.537/15).
5.2. If the eligibility for the benefit is not proven, the ticket holder must pay the difference between the purchased ticket and the full ticket price; otherwise, access to the festival will not be permitted.
6. SOCIAL DISCOUNT TICKET
6.1. “Social entry” is available to purchasers who make a donation, at the time of purchase, to one of the charitable institutions selected by the ORGANIZER.
6.2. By donating the predetermined amount specified for each ticket category, the customer will receive a discount of 39% to 41% off the regular price of the corresponding ticket category. Tickets eligible for the social discount are limited and subject to availability.
6.3. The donation amount will be charged and processed using the same payment method utilized for purchasing the ticket and will be included in the total amount of the order.
6.4. The Social Discount Ticket is only applicable to full-price tickets and cannot be combined with any other promotions or legal discounts, including half-price tickets.
7. TICKET TRANSFER
7.1. The transfer of ticket ownership will be allowed once and exclusively upon direct request from the purchaser, through a request made solely online and following the procedures outlined on the official festival website. A fee of R$50.00 (Fifty reais) per ticket to be transferred will apply.
7.2. Four-day tickets and Deluxe Pass Four-day passes are singular tickets and can only be transferred in their entirety. This means that when transferring one of these types of credentials, you will be transferring all benefits and access to all days of the festival to a single individual.
7.3. Tickets that have already been used (even partially, in the case of tickets for more than one day) cannot be transferred.
7.4. Transferred credentials must be exclusively collected at the festival's box office, as stated in item 3.5. Under no circumstances will they be sent via any means.
7.5.Considering the anti-fraud procedures outlined in items 1.11 to 1.13, even if the original customer has made the payment or the transfer fee of R$50,00 has been paid, the is no guarantee that the ticket cannot be cancel later if any inconsistencies are found or if he buyer request the transaction to be canceled with the credit card issuer.
7.6. The transfer of tickets is a feature created for individuals who are unable to attend the festival to transfer their tickets to a family member or acquaintance. It is not an official repurchase channel of gamescom latam. gamescom latam does not recommend purchasing tickets from third parties and is not responsible for any issues that may arise in such transactions, including the subsequent cancellation of the ticket after transfer. Resolution of the issue is the responsibility of the buyer and the seller directly.
8. TICKET PURCHASE CANCELLATION
8.1. The purchaser may cancel the purchase of the ticket(s) within 7 (seven) business days after receiving the purchase confirmation email, provided that this period does not exceed 48 hours before the start of the festival, i.e., it does not fall on a date later than April 26th, 2026..
8.2. In the festival of ticket purchase cancellation after the ticket has been dispatched, even in accordance with item 8.1, the amount paid for the ticket delivery service will not be refunded.
8.3. The cancellation request must be made through the customer login area, in the support section.
8.4. We do not process partial cancellations. In the case of orders with more than one ticket, the entire order can only be canceled, with no possibility of canceling individual ticket(s).
8.5. In the festival of the cancellation of the festival gamescom latam 2025, the purchaser will receive a refund of the amount paid for admission.
8.6. In festival of postponement of the festival gamescom latam 2025 due to force majeure or acts of God (such as, for example, due to the sanitary conditions in force at the time of festival due to the COVID-19 pandemic), ticket prices will not be refunded, and they will remain valid for the rescheduled dates of the festival unless there is any legislation specifically addressing this matter. In such a case, we will adhere to the regulations outlined in the legislation.
9. RECORDING IMAGES AND AUDIO OF THE ATTENDERS
9.1. Any activities conducted within the gamescom latam may be filmed, recorded, or photographed, at the discretion of the event promoter/producer for subsequent publication, transmission, retransmission, reproduction, or dissemination in TV, cinema, radio, Internet, advertising, or any other means of communication, DVD and home-video production, without any limitations.
9.2. By attending the gamescom latam 2026, you agree, authorize, and grant the free use of your image, name, and voice in the terms mentioned herein, without limitation. This use shall not constitute misuse of the image or any other violation of rights, and no charges and/or rights to compensation shall arise from this use.
10. FESTIVAL PROGRAMMING AND CHANGES
10.1. Festival programming may change at any time, including attractions and schedules. Such changes do not entitle ticket holders to refunds or exchanges.
10.2. Some attractions have limited capacity, and ticket purchase does not guarantee participation.
10.3. Entry of minors under 16 is permitted only when accompanied by parents or legal guardians with proper documentation.
10.4. Age ratings apply to certain attractions and must be respected.
10.5. Entry with food for resale or dangerous objects is prohibited.
11. TICKET INSURANCE
11.1. Ticket insurance must be purchased for all tickets in an order.
11.2. Insurance terms are available at https://www.ingressoseguro.com/condicaogeral/..
11.3. Insurance is automatically canceled upon ticket transfer.
11.4. Insurance cannot be added or removed after order completion.
11.5. In order to file a ticket insurance claim, the ticket holder must access the official service channel at: https://www.ingressoseguro.com/acionarseguro/. This is the sole and exclusive valid channel for submitting claims, and requests made through any other means, including email, telephone, or social media, will not be accepted.
11.6. Ticket upgrades do not update existing insurance.
11.7. By purchasing the ticket insurance, the buyer hereby agrees to and accepts the terms and conditions set forth herein, as well as the general terms and conditions of the insurance policy, available at https://www.ingressoseguro.com/condicaogeral/.
12. CIVIL CONDUCT
12.1. gamescom latam 2025 values ensuring the best possible experience for all its attendees and collaborators. For this reason, certain actions and behaviors considered abusive, as listed below, may lead to the expulsion of attendees from the festival and other appropriate measures at the discretion of gamescom latam.
12.1.1. Offensive or Disruptive Conduct: Any behavior considered offensive or disruptive to the experience of other participants or the work of the organizer, collaborators, or exhibitors. This includes, but is not limited to, sexual or moral harassment, physical or verbal aggression, stalking, hate speech, physical altercations, threats.
12.1.2. Possession of Prohibited Items: Bringing items such as weapons of any kind (including firearms, bladed weapons, pepper sprays), sharp objects or items that can be used as weapons, drones, illegal or dangerous substances, or any other items determined by gamescom latam 2025 as unsafe or inappropriate, is strictly prohibited, except those allowed for Cosplayers that have been previously inspected.
12.1.3. Disregard Attraction Rules: Ignoring or violating safety instructions and other specific guidelines for each attraction.
12.1.4. Forgery and Fraud: Utilizing counterfeit tickets, attempting to gain entry to enter the Festival without payment, or engaging in any other form of fraud related to access and Festival services.
12.1.5. Alcohol and Drugs: Consumption of alcohol or illicit drugs within the Festival premises, or attending the Festival under the influence of alcohol or illicit drugs, is strictly prohibited. Although the sale of alcohol may be permitted in certain areas or attractions, abuse of its consumption may result in expulsion.
12.1.6. Smoking outside Designated Areas: Smoking or using electronic cigarettes/vaping outside areas specifically designed for smokers is prohibited
12.1.7. Unauthorized Recordings: Making video, audio, or photographic when their prohibition is in effect is strictly prohibited.
12.1.8. Property Damage: Intentionally damaging or vandalizing any third-party property present at the Festival, including booths, pavilions, decorations, signs, notices, and any other structure or object within the Festival, is strictly prohibited.
12.2. Violation of these rules may result, at the sole discretion of gamescom latam 2025, in expulsion from the festival or permanent banning from any festivals organized by gamescom latam. Expelled or banned participants have no right to refunds of paid amounts and may be held accountable for any losses and damages caused. In criminal cases, appropriate legal action will be pursued. Participants acknowledge that festival staff are trained to identify behaviors that violate the rules and have the authority to take immediate measures to ensure the safety and well-being of all participants, as outlined herein.
13. ACCEPTANCE OF THESE TERMS
13.1. The ticket purchaser declares having read, understood, and accepted these Terms and Conditions.
Privacy Policy:
https://latam.gamescom.global/pt/politica-de-privacidade/.