TERMS AND CONDITIONS FOR PURCHASE OF TICKETS, ENTRY AND STAY IN THE GAMESCOM LATAM EVENT 2024
ATTENTION: DUE TO THE COVID-19 PANDEMIC AND THE RULES IMPOSED BY THE POWER PUBLIC FOR EVENTS, ONLY THE ENTRY OF PEOPLE WHO MEET THE REQUIREMENTS IN FORCE AT THE TIME OF THE EVENT (WHICH MAY INCLUDE PROOF OF VACCINATION, PERFORMING TESTS, USE OF MASKS OR OTHERS
The acquisition and carrying of the ticket, in any capacity, implies acceptance of the following conditions:
1. PURCHASE OF TICKETS AND PARTICIPATION IN THE EVENT
1.1. Gamescom Latam 2024 tickets are sold exclusively by Mundo Ticket and/or in the future at official points of sale that will be announced in advance through the official website of the event.
1.2. Gamescom Latam 2024 is not responsible for tickets purchased outside official sales channels.
1.3. Ticket sales will start on March 05, 2024, at noon and end on June 30, 2024, at 8:00 pm, and may close earlier if tickets are sold out.
1.4. Purchase is subject to the availability of tickets for the day in question and approval from the transaction by your credit card operator, settlement of the bank payment slip on the respective date of expiration, or approval of the PIX.
1.5. The purchase is subject to review and approval by our security department, which may request additional documents to prove registration to finalize your order.
1.6. Purchase orders are subject to confirmation of payment, regardless of the payment method chosen by the purchaser. The user declares to know and accept that the requested information is used to confirm the veracity of the buyer's data and credit approval.
1.7. After completing the purchase, if any data inconsistency is identified with the administrator of the credit card used for payment, the order may be canceled.
1.8. Carefully check the details of your order (day, modality, quantity, benefit, or not of the half price) before confirming your purchase—no cancellations, exchanges, or returns of tickets outside the conditions defined here. Your ticket is unique, that is, after your purchase, it will no longer be available for sale to third parties.
1.9. You can access your tickets at any time through the Mundo Ticket website in the “My Tickets” menu, or by contacting us via email atendimento@gamescomlatam.zendesk.com or visit this link: https://www.mundo-ticket.com/en/account/my-orders.
1.10. The Gamescom Latam 2024 schedule may change, concerning the days when each attraction will perform. Changes to the schedule will not entitle the cancellation or ticket exchange. Follow the updated Gamescom Latam 2024 schedule and its changes on the event's website and official social networks, as well as the day each participant will perform.
1.11 Some attractions at the event, including game stations, lectures, and others, have a limited number of participants and are subject to maximum capacity. Therefore, purchasing the ticket does not guarantee the user's participation in any specific activities conducted within the event if they are already at full capacity.
1.12. The entry of minors under 16 (sixteen) years old will only be allowed when accompanied by a legal guardian (with documentary evidence) or a responsible companion carrying the authorization term. This determination is subject to change, at any time, by the Juízo da Vara da Infância, da Juventude e do Idoso.
1.13. The attractions have indicative ratings that will be properly signaled. Is the responsibility of the purchaser of the ticket or those responsible, in the case of minors, the use of games and other activities incompatible with their age.
1.14. The entry and stay of people carrying food intended for trade are prohibited. or objects that pose safety risks, such as bottles, cans, helmets, animals (except for service animals with proper documentation), firearms, or other objects that may be considered dangerous by the event's organization.
2. HALF-PRICE HOW IT WORKS?
2.1. The following are entitled to half-price benefits:
2.1.1. STUDENTS;
- Present the Student Identification Card - CIE, issued by the national entities of UNE, UBES, and ANPG student representation or state and municipal entities, directories student centers, and academic centers, according to Law No. 12,933/13, according to a single model nationally standardized, with digital certification, and which must contain: full name, date of student's birth, recent photo, name of educational institution, education level, and expiration date until March 31 of the following year, according to Section I of Decree 8.537/2015. It will be CIE presentation is required to access the event.
2.1.2. DIRECTOR, PEDAGOGICAL COORDINATOR, SUPERVISOR, AND HOLDER OF THE STAFF STATE AND MUNICIPAL SCHOOL SUPPORT OF SÃO PAULO (State Law SP 15.298/14 and Law No. 14,729/12); - Present an official identity document with a photo and functional card of the Secretary of Education or Holerite that proves the condition.
2.1.3. RETIRED PEOPLE (Municipal Law SP nº 12.325/1997 and Statute for the Elderly); - To present an official identity document with a photo and INSS benefit card that proves the condition.
2.1.4. PEOPLE WITH DISABILITIES (Federal Law No. 12,933); - Persons with disabilities have the benefit of half-price upon presentation of the official PCD document with photo. The companion will only be entitled to half-price if he is qualified in one of the criteria of the current law.
2.1.5. LOW-INCOME YOUTH: Youth Identity Card issued by the Secretária Nacional de Juventude, accompanied by an official photo ID. (Article 5 of Decree 8,537/15)
2.2. If the benefit is not proven, the holder must supplement the value of the ticket purchased for the full ticket price, otherwise, access to the event will not be allowed.
3. SOCIAL DISCOUNT TICKET
3.1. In its 2024 edition, the Gamescom Latam 2024 will offer the "social ticket" to all customers who, when purchasing the tickets, donate the previously established sums to one of the assistance institutions/entities chosen by the ORGANIZER.
3.2. By donating the amount defined for each ticket category, the customer will be entitled to a discount of 37% to 43% on the value of the corresponding ticket in the full-price category. Tickets available for the social discount are limited and will be subject to availability.
3.3. The donation amount must be charged and paid in the same means of payment used to purchase the ticket, included in the total amount of the order.
3.4. The Social Discount Ticket is valid only for full-price tickets and is not cumulative with any other promotions and/or legal discounts, including the half-price tickets.
4. TICKET TRANSFER POLICY
4.1. An online and completely complimentary ticket transfer is permitted. This transfer can only be initiated once and is exclusively at the request of the ticket holder. The request must be submitted online, adhering to the procedures outlined on the official website of the event.
4.2. The four-day ticket is singular and indivisible, eligible for complete transfer only. When initiating the transfer of the four-day ticket, access to all days of the event and its associated benefits will be transferred to a single designated individual.
4.3. Tickets that have been previously utilized, even if only partially (in the case of the four-day ticket), are ineligible for transfer.
5. CANCELLATION OF TICKET PURCHASE
5.1. The purchaser may cancel the purchase of the ticket(s) within 7 (seven) business days after the receipt of the purchase confirmation email, provided that this period also does not exceed 48 hours (forty-eight hours) before the event.
5.2. In the event of cancellation of the Gamescom Latam 2024 event, the purchaser will receive a refund of the amount paid for admission.
4.3 In case of postponement of the Gamescom Latam 2024 Event due to force majeure or acts of God (such as, for example, due to the sanitary conditions that were in force at the time of event due to the COVID-19 pandemic), ticket prices will not be refunded and these will remain valid for the new dates of the event unless any legislation publication is published on this topic - in this case, we will follow the norms of the legislation specifically, that is published.
4.4 We do not carry out partial cancellations. In the case of orders with more than one ticket, the order can only be canceled in its entirety, with no possibility of canceling only one or more order items.
6. RECORDING IMAGES AND AUDIO OF THE ATTENDERS
6.1. any activities carried out within the Gamescom Latam 2024 may be filmed, recorded, or photographed, at the discretion of the promoter/producer of the event, for later publication, transmission, retransmission, reproduction, or dissemination in TV, cinema, radio, Internet, advertising, or any other means of communication, DVD and home-video production, without any type of limitation.
6.2. By attending the Gamescom Latam 2024 you agree, authorize, and grant the free use of your image, name, and voice in the terms mentioned herein, without limitation, without this use characterizing misuse of the image or any other violation of rights and without this use arising any charge and/or right to compensation.
7. CIVILIZED BEHAVIOR
Gamescom values ensuring the best possible experience for all its attendees and collaborators. For this reason, certain actions and behaviors considered abusive, as listed below, may lead to the expulsion of attendees from the event and other appropriate measures at the discretion of Gamescom.
7.1. Offensive or Disruptive Conduct: Any behavior considered offensive or that may disrupt the experience of other participants or the work of organizer, collaborators, or exhibitors, including but not limited to sexual or moral harassment, physical or verbal aggression, stalking, hate speech, physical fights, threats.
7.2. Possession of Prohibited Items: Bringing items such as weapons of any kind (including firearms, bladed weapons, pepper sprays), sharp objects or items that can be used as weapons, drones, illegal or dangerous substances, or any other items determined by Gamescom as unsafe or inappropriate, except those allowed for Cosplayers, that have been previously inspected.
7.3. Disregard Attraction Rules: Ignoring or violating safety instructions and other specific guidelines for each attraction.
7.4. Forgery and Fraud: Using counterfeit tickets, attempting to enter the Event without payment, or any other form of fraud related to access and Event services.
7.5. Alcohol and Drugs: Consuming alcohol or illicit drugs within the Event, or being at the Event under the influence of alcohol or illicit drugs. Even if the sale of alcohol is allowed in certain areas or attractions, abuse of its use may lead to expulsion.
7.6. Smoking outside Designated Areas: Smoking or using electronic cigarettes/vaping outside areas specifically designed for smokers.
7.7. Unauthorized Recordings: Making video, audio, or photographic when their prohibition is in effect.
7.8. Property Damage: Intentionally damaging or vandalizing any third-party property present at the Event, including booths, pavilion areas, decorations, signs, notices, and any other structure or object within the Event.
Violation of these rules may result, at the sole discretion of Gamescom, in expulsion from the Event or even permanent banning from any events organized by Gamescom, without the expelled or banned participant having any right to refund of paid amounts and without prejudice to being held accountable for any losses and damages caused and in the criminal sphere, when the conduct constitutes any type of crime. The participant is aware that Event staff are trained to identify behaviors that violate the rules and have the authority to take imitating measures to ensure the safety and well-being of all participants, as outlined herein.
8. ACCEPTANCE OF THIS AGREEMENT, THE TERMS OF USE OF THE GAMESCOM LATAM WEBSITES, AND THE PRIVACY POLICY.
8.1. The ticket purchaser expressly declares that he has read, understood, and accepted these Terms and Conditions and that you are fully aware of the rights and obligations that emanate from them.
8.2. The purchaser of the ticket also expressly declares that he has read, understood, and accepted the Terms of Use of the Gamescom Latam Sites.